We don't just specialise in scanners... let us calm your overall IT headache!
Trade Scanners can provide you, or your organisation, with the IT support that you need to work, and communicate effectively.
Our IT Support contracts can be as simple, or advanced, as you require, from providing simple helpdesk support through to the provision of an on-site engineer to solve any issues that you may be experiencing.
We provide outsourced IT Support solutions to a multitude of organisations throughout the UK. Whether you have one or two PC's that require occasional support or you're a multi-national organisation who requires remote and on-site support across all aspects of their IT, we guarantee to offer a high quality service at a very competitive price.
For further details please get in touch by calling 0870 443 8711 or click here to e-mail us.
Why outsource?
There are many reasons why organisations choose an Outsourced IT service provider, and each company will have their own set of key drivers;
- Resilience - no longer are you reliant on a single person, or a small team of people. You are being supported by a team of professionals. Don't worry if one of our engineers is on holiday, or off sick, someone from our technical team will be able to help you.
- SLA - all of our support contracts are backed up by our comprehensive Service Level Agreement, if we don't meet our SLA, you don't pay!
- Technical Knowledge - you'll have a large team of engineers supporting your infrastructure. All our engineers are best of breed, are fully qualified and always available.
- Fixed Costs - Trade Scanners can provide you with a fully inclusive support contract, so that you know exactly how much your IT support costs are going to be, no matter how often you need us.
- Save Money - Outsourcing your IT support will cost you significantly less than employing an in-house engineer, or team of engineers.
What you will get
We can tailor a package to suit your needs. This may include:
Telephone Helpdesk / Support
We are able to support your users and infrastructure through a variety of means. The first stage of solving any technical issue is logging a call with our helpdesk, either by picking up the phone or by logging a call via our on-line helpdesk system. Our helpdesk is always manned by qualified engineers. This means that when a user calls the helpdesk they will always speak with a qualified engineer. Our engineers, where possible, will talk the user through to resolution there and then.
Remote Access Support
When it is not possible to resolve the issue by simply talking with the user, we are able to utilise our Remote Access support solution. This enables us to provide a higher level of support as our engineers are able to remotely view the users PC and control it as if they were sat in front of it. This form of support is totally secure, and is controlled at all times by the user. Currently over 96% of all calls logged are solved using Remote Access Support.
On-Site Support
There are times when neither Telephone or Remote Access support are enough to resolve issues. When this occurs we ensure that a fully trained and experienced engineer is on-site as soon as possible to resolve the issue.
Remote Back-up
Fully secure, daily backups of your data from your office based Server.
The above solutions combine to deliver a fully managed, comprehensive, hassle free solution for your business. There are some other solutions we can also offer that may be of benefit:
- Hosted Exchange Solution - providing 24 x 7 x 365 email uptime and anti-virus/anti-spam.
- VoIP Solutions (delivering free calls, with guaranteed service levels)
- Business Continuity Solutions (ensuring your business continues to operate in the event of a disaster)
- Thin Client / ASP Solutions
- Server Hosting (co-location space)
- Managed Services (managed email, web or database solutions)
It costs nothing to get a quotation. So please get in touch by calling 0870 443 8711 or click here to e-mail us.
Top of page
